Refund policy

Return and Refund Policy

Under the Saudi E-Commerce Law, we are committed to providing you with a seamless and transparent shopping experience. Please review our policy regarding returns, exchanges, and cancellations below.

1. Right of Cancellation & Return (7-Day Window)
You have the right to return or exchange any product within seven (7) days of receiving your order without stating a reason, provided that:
* The product has not been used, worn, opened, or altered.
* The product remains in its original condition, complete with original packaging, tags, seals, and accessories.
* You provide proof of purchase (Order Number or Tax Invoice).

2. Non-Returnable Items (Statutory Exceptions)
* In accordance with Saudi E-Commerce Law regulations, returns or exchanges are strictly **not permitted** for:
* Products custom-made, altered, or personalized according to your specifications.
* Sealed health, hygiene, beauty, or personal care products once opened.
* Downloadable digital products or software after delivery.
* Perishable goods or products with a short shelf life.
Products damaged due to improper customer storage or mishandling.

3. Shipping Costs for Returns
Change of Mind / Standard Return: The customer is responsible for all return shipping costs unless explicitly stated otherwise.

Defective, Damaged, or Incorrect Items: If you receive a product that is damaged, defective, or different from what you ordered, amzahidsupplies will cover all return shipping and replacement costs. Please notify us within 48 hours of delivery.

4. Late Delivery Cancellation Right
If your order is delayed by more than fifteen (15) days beyond the agreed delivery date, you have the right to cancel your order and receive a full refund, including delivery fees, unless the delay was caused by force majeure.

5. Refund Processing
Once your returned item is received and inspected at our location, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed back to your original payment method (Credit Card, MADA, Apple Pay, Tabby, Tamara) within 7 to 14 business days.

Store credit or alternate refund methods will only be issued upon your explicit agreement.

6. How to Submit a Return Request
To initiate a return or exchange, please contact our support team:

Email: info@amzahidtrading.com

WhatsApp / Phone: +966 562262614